About the Product: Take your road trips to the next level with A2Z EV's CCS combo 1 adapter, suitable for North American and South Korean Tesla vehicles. Compatible with Model S, 3, X & Y and any CCS1 level 3 fast charging station (see 'additional vehicle information' in your car settings).

Built for Safety: Designed with utmost precision, our adapter ensures a snug fit, minimizing risks to your car's components. The A2Z Thunderstorm Plug features a dual temperature kill switch, activating at 85°C to protect your vehicle from overheating.

Easy to Use: Plug the A2Z Thunderstorm Plug into the charging station, then into your Tesla. To unplug, simply authorize from your vehicle or phone.

Product certifications :

• CE certified
• FCC certified (EMI)
  
• Tested and compliant with UL2252's outline

Inside Your Package :

• A2Z Thunderstorm CCS Combo 1 Adapter.
• Protective Hard Case.
  
  

Warranty: Enjoy a 12-month warranty against manufacturing defects. Note: Warranty doesn't cover misuse, mishandling, negligence, accidents, or modifications.

Return Policy for A2Z Products

A2Z products are "final sale" items. They are not eligible for returns or exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any question at support@evuniverse.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We strive for a seamless shopping experience, and our return policy aims to make your transactions smooth and straightforward.

Important Notes:

• We won't accept COD (Cash on Delivery) returns.
• If you return an item not purchased from us, you’ll cover the shipping costs.
• Final sale items are not eligible for return.  See below for further explanation

RMA (Return Material Authorization) Process:

• Contact support@evuniverse.com for an RMA and please include your account number, order number, contact details, and any other information that may be helpful.
• We'll guide you through the return steps via email.

Shipping Restrictions

Can I qualify for free shipping?

You can qualify for free ground shipping on some orders depending on current offers or promotions. If an item does not qualify for free shipping, you will be notified at or before checkout. The following attributes may disqualify an item for free shipping eligibility:

• Oversized items or items requiring special handling
• Some shipments to Alaska or Hawaii
• Items that are not in stock
• Special orders

Why is ground shipping the only method available for order?

Due to federal transportation and shipping regulations and shipping carrier policy, some items are restricted to ground methods for home delivery.

Why is freight shipping the only method available for order?

Some items due to their size, weight, dimensions, or special handling requirements are only available to be shipped via freight.

Addresses

Can I have my order shipped to a location outside of the United States?

Evuniverse.com ships only to locations within the 50 United States. Shipment outside of the United States is not offered.

Can I have my order shipped to a different address than my home address?

Yes, you can enter a different shipping address during the checkout process.

Can I have parts shipped to an APO or FPO address?

EV Universe Inc. does not currently offer shipping to APO or FPO addresses or to any of the U.S Territories.

Can I have parts delivered to a PO Box?

Currently, all shipping from Evuniverse.com cannot be delivered to Post Office boxes. A physical street address is required.

Delivery Times

When will I get my order?

All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). The email you received confirming your shipment contains a link to tracking.

Tracking A Package

Can I see where my package is while it’s on the way?

A link for package tracking may be included in the email confirming the shipment of your order.